Terms Of Service
A short note before the legal part
We tried to write these terms the way we would want to read them: clearly, honestly, and without hiding anything important in fine print.
Because this is a legal page, some parts are more formal than the rest of our website. Please read these Terms carefully before using our site or placing an order.
If anything is unclear, write us at support@drybae.com. A real person from our team will help.
OVERVIEW
This website is operated by DryBae. Throughout the site, the terms “we,” “us,” and “our” refer to DryBae.
By visiting our website or purchasing from us, you agree to these Terms of Service.
These Terms apply to all users of the site, including visitors, customers, merchants, contributors, and anyone who interacts with our website, products, or content.
If you do not agree with these Terms, please do not use our website or purchase from us.
We may update these Terms from time to time. When we do, the “Last updated” date on this page may change. It is your responsibility to check this page periodically. Your continued use of the website after changes are posted means you accept the updated Terms.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
SECTION 1: ABOUT DRYBAE
DryBae sells leakproof underwear and related intimate apparel products designed to support comfort, confidence, and protection in everyday life.
Because our products are intimate hygiene items, certain rules apply to returns, exchanges, product use, and customer responsibility.
By placing an order, you understand that underwear and intimate apparel may be subject to health, hygiene, and safety restrictions.
For more details, please review our Returns Policy, Shipping Policy, and Privacy Policy.
SECTION 2: WHO CAN USE THE SHOP
By using our website, you confirm that you are at least the legal age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use this site.
You may not use our website, products, or services for any unlawful purpose.
You agree not to violate any laws in your jurisdiction, including but not limited to copyright, trademark, privacy, consumer protection, or online commerce laws.
You also agree not to upload, transmit, or distribute viruses, malicious code, or anything destructive through our site.
Breaking these Terms may result in immediate termination of your access to our website and services.
SECTION 3: GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time, to the extent permitted by law.
You understand that your information, excluding encrypted payment information, may be transferred across networks and adapted to meet technical requirements.
Payment information is processed securely through our payment providers and is handled according to applicable security standards.
You agree not to copy, reproduce, duplicate, sell, resell, exploit, or commercially use any part of our website, products, content, images, branding, product descriptions, or service without our written permission.
The DryBae name, logo, product photos, written copy, graphics, website design, and brand assets belong to us or our licensors.
Section headings are included for convenience only and do not limit or change the meaning of these Terms.
SECTION 4: ACCURACY OF INFORMATION ON THE SITE
We do our best to keep the information on our website accurate, current, and clear.
However, we do not guarantee that every detail on the site will always be complete, accurate, current, or error-free.
Product information, pricing, availability, promotions, shipping estimates, and descriptions may change at any time.
The information on this website is provided for general use and should not be relied upon as the only basis for making decisions.
If you notice something that appears incorrect, please contact us at support@drybae.com.
SECTION 5: PRODUCTS, PRICES, AND CHANGES
Prices for our products may change without notice.
We reserve the right to modify, discontinue, limit, or stop selling any product at any time.
We are not liable to you or any third party for changes in pricing, product availability, product descriptions, or service modifications.
We make every effort to display product colors, photos, sizes, and descriptions as accurately as possible. However, we cannot guarantee that your device screen will display colors exactly as they appear in real life.
Product fit, feel, absorbency experience, and comfort may vary depending on body shape, flow level, sizing choice, use, care routine, and personal expectations.
We do not guarantee that every product will meet every individual expectation.
If something is wrong with your order, please contact us so we can help according to our policies.
SECTION 6: ORDERS, BILLING, AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, cancel, or modify any order, including orders that appear to be placed by resellers, distributors, automated systems, fraudulent accounts, or customers violating our policies.
If we change or cancel an order, we will try to notify you using the email address or contact information provided at checkout.
You agree to provide accurate, complete, and current order information.
This includes your name, email address, shipping address, billing information, and any other details needed to process and deliver your order.
You are responsible for making sure your shipping address is correct before placing your order.
For questions about shipping, returns, exchanges, address changes, damaged items, or lost packages, please review our Shipping Policy and Returns Policy.
SECTION 7: PRODUCT USE AND HYGIENE RESPONSIBILITY
DryBae products are intended for personal use only.
Because our products are intimate apparel, you are responsible for using them in a safe, clean, and appropriate way.
You agree to follow all product instructions, washing instructions, care guidance, and safety recommendations provided with your order or displayed on our website.
We are not responsible for damage, discomfort, reduced performance, odor, leakage, or product deterioration caused by:
Improper sizing
Improper use
Failure to follow care instructions
Use of bleach
Use of fabric softener
High heat drying
Ironing
Harsh chemicals
Improper storage
Normal wear and tear
Use beyond the product’s intended purpose
DryBae products are designed to provide extra protection and confidence, but no leakproof product can guarantee absolute protection in every situation.
Performance may vary depending on flow level, fit, body movement, duration of wear, washing care, and individual use.
SECTION 8: RETURNS, EXCHANGES, AND REFUNDS
Because DryBae sells intimate hygiene products, returns and exchanges are subject to special restrictions.
We cannot accept returns of underwear that has been worn, washed, opened, used, tried on, or removed from its original packaging, except where required by law.
If your item arrives damaged, defective, incorrect, or incomplete, contact us at support@drybae.com within the timeframe stated in our Returns Policy.
We may request photos, order details, packaging images, or other information before approving a replacement, refund, or exchange.
Refunds, replacements, and exchanges are handled according to our Returns Policy.
Please review that policy before placing an order.
SECTION 9: SHIPPING AND DELIVERY
Shipping times displayed on our website are estimates, not guarantees.
Delivery may be affected by customs, carrier delays, holidays, incorrect addresses, weather events, local postal delays, or other circumstances outside our control.
Once your package has been shipped, delivery is handled by the carrier.
If your order is delayed, lost, or marked delivered but not received, please follow the steps listed in our Shipping Policy.
International orders may be subject to customs duties, import taxes, postal fees, or local charges. These charges are the customer’s responsibility and are not controlled by DryBae.
We cannot refund customs fees, import taxes, duties, or local postal charges.
SECTION 10: THIRD-PARTY TOOLS AND LINKS
Our website may use third-party tools and services, including Shopify, payment processors, shipping carriers, analytics providers, advertising platforms, review platforms, email marketing tools, and other apps that help us operate our store.
We do not control these third-party services and provide access to them “as is” and “as available.”
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, privacy practices, terms, or policies of third-party websites.
Please review third-party policies before interacting with their websites or services.
SECTION 11: YOUR COMMENTS, REVIEWS, AND SUBMISSIONS
If you send us reviews, comments, testimonials, photos, videos, feedback, suggestions, or other submissions, whether through our website, email, social media, or any other channel, you agree that we may use, edit, publish, translate, display, reproduce, or share that content in any medium.
By submitting content, you confirm that:
The content is your own or you have permission to share it
The content does not violate anyone’s privacy, copyright, trademark, or legal rights
The content does not contain false, abusive, harmful, defamatory, obscene, or unlawful material
The content does not contain viruses, malware, or harmful code
The content does not pretend to be someone else
We are not obligated to keep submissions confidential, pay for submissions, publish submissions, or respond to submissions.
We reserve the right to remove any content we find inappropriate, misleading, offensive, or harmful.
SECTION 12: PERSONAL INFORMATION
Your personal information is handled according to our Privacy Policy.
By using our website or placing an order, you agree that your personal information may be collected, used, and shared as described in our Privacy Policy.
Please read our Privacy Policy before placing an order.
SECTION 13: ERRORS, TYPOS, AND CORRECTIONS
Sometimes our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.
We may update information, cancel orders, or refuse orders affected by errors.
If we cancel an order due to an error, we will refund any eligible amount paid.
SECTION 14: PROHIBITED USES
You may not use our website, products, or content:
For any unlawful purpose
To encourage others to break the law
To violate local, national, or international regulations
To infringe on our intellectual property or anyone else’s rights
To harass, abuse, insult, harm, defame, threaten, or discriminate
To submit false or misleading information
To upload viruses, malware, or malicious code
To collect or track personal information of others without permission
To spam, scrape, crawl, or extract data from the site
For obscene, harmful, or immoral purposes
To interfere with the security or operation of our website
To attempt unauthorized access to our systems
To resell our products without permission
To misuse our content, images, brand, or product descriptions
We reserve the right to terminate your access to our website or services if you violate any prohibited use.
SECTION 15: LIMITATIONS OF LIABILITY
We do our best to provide a safe, reliable, and helpful shopping experience.
However, we do not guarantee that our website or service will always be uninterrupted, secure, timely, accurate, or error-free.
You agree that your use of the website, service, and products is at your own risk.
Our website, service, and products are provided “as is” and “as available,” without warranties of any kind, except where required by law.
To the fullest extent permitted by law, DryBae, our team, suppliers, partners, service providers, affiliates, and licensors are not liable for any indirect, incidental, punitive, special, or consequential damages.
This includes, but is not limited to:
Lost profits
Lost revenue
Lost savings
Lost data
Replacement costs
Personal discomfort due to incorrect sizing or use
Carrier delays
Customs delays
Issues caused by improper product care
Any similar damages arising from your use of our website, service, or products
In jurisdictions where limitations of liability are not allowed, our liability will be limited to the maximum extent permitted by law.
SECTION 16: INDEMNIFICATION
You agree to defend, indemnify, and hold harmless DryBae, our team, suppliers, partners, affiliates, contractors, licensors, service providers, and employees from any claim, demand, loss, liability, or expense, including reasonable legal fees, arising from:
Your breach of these Terms
Your misuse of our website or products
Your violation of any law
Your violation of any third-party right
Your submissions, reviews, or content
Your improper use or care of our products
SECTION 17: SEVERABILITY
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will still be enforced to the fullest extent permitted by law.
The unenforceable portion will be considered separate from these Terms and will not affect the validity of the remaining sections.
SECTION 18: TERMINATION
These Terms remain effective unless terminated by either you or us.
You may terminate these Terms at any time by no longer using our website.
We may terminate or suspend your access at any time, without notice, if we believe you have violated these Terms or used our website or services improperly.
Any obligations or liabilities created before termination will still apply after termination.
SECTION 19: ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Returns Policy, and any other policies posted on our website, make up the full agreement between you and DryBae regarding your use of our website and services.
If we fail to enforce any part of these Terms, that does not mean we waive our right to enforce it later.
Any ambiguity in these Terms will not be interpreted against the party who drafted them.
SECTION 20: CHANGES TO THESE TERMS
You can always review the current version of these Terms on this page.
We may update, change, or replace any part of these Terms by posting updates on our website.
It is your responsibility to check this page periodically for changes.
Your continued use of our website after changes are posted means you accept the updated Terms.
If we make a major change, we may do our best to notify customers by email or through a notice on our website.
SECTION 21: CONTACT US
Questions about these Terms? Contact us at:
A real person reads every message and replies within 48 hours, usually much faster.
When contacting us, please include:
Your order number, if relevant
Your name
Your email address
A brief description of your question or concern
DryBae: leakproof comfort made for real life.