Privacy Policy
A short note before the legal part
At DryBae, we respect your privacy and want to be clear about how your information is collected, used, and protected.
This page explains what data we collect, why we collect it, who we may share it with, and what rights you may have depending on where you live.
If you ever want a plain answer to “what do you do with my data?”, write us at support@drybae.com. A real person from our team will help.
OVERVIEW
This Privacy Policy describes how DryBae collects, uses, stores, and shares your information when you visit our website, place an order, contact us, sign up for marketing, or interact with us in any way.
Throughout this policy, “we,” “us,” and “our” refer to DryBae.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.
SECTION 1: WHAT WE COLLECT
1.1 Information you give us directly
When you place an order, create an account, sign up for our newsletter, contact customer support, or interact with us, we may collect:
Your name
Your email address
Your shipping address
Your billing address, if different
Your phone number, when required for shipping or delivery
Your order details
Your size, color, and product selections
The contents of any message you send us
Photos or files you send us for support requests, if relevant
We do not see or store your full credit card or debit card number.
Payment information is collected and processed securely by our payment providers, such as Shopify Payments, Stripe, PayPal, or similar providers. We may receive limited payment confirmation details, such as payment status, billing information, or the last four digits of your card where applicable.
1.2 Information collected automatically
When you visit our website, we may automatically collect certain technical information, including:
Your IP address
Your browser type and version
Your device type, such as desktop, mobile, or tablet
Your operating system
The pages you visit on our website
How long you spend on certain pages
The website, ad, email, or link that referred you to us
Your approximate location, usually city level, based on your IP address
Your interactions with our website, checkout, emails, or ads
This information may be collected through cookies, pixels, analytics tools, and similar technologies.
1.3 Information from third parties
If you arrive at our website through an ad, social media platform, search engine, affiliate, or partner link, we may receive limited information from that source.
For example, we may know that you clicked a specific ad, opened a marketing email, visited from a social media platform, or used a particular referral link.
We do not receive your social media passwords, private messages, or private content from these platforms.
SECTION 2: HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
2.1 Fulfilling your order
We use your information to:
Process your purchase
Confirm your order
Pack and ship your products
Provide tracking information
Communicate with you about your order
Handle returns, replacements, refunds, exchanges, or delivery issues
Prevent order errors and fraud
2.2 Running and improving DryBae
We use information to:
Understand which products customers like
Improve our website experience
Improve product pages, size guidance, and checkout
Fix technical issues
Prevent fraud, abuse, and unauthorized transactions
Meet legal, tax, accounting, and compliance obligations
Analyze store performance and customer experience
2.3 Communicating with you
We may use your information to:
Answer your emails and support messages
Send order confirmations
Send shipping updates
Send return, refund, or replacement updates
Send product care instructions
Send marketing emails, if you subscribed
Send promotional offers, if permitted by law
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email.
You cannot opt out of essential service messages related to active orders, such as order confirmations, shipping updates, or customer support responses.
2.4 Advertising and marketing
We may use cookies, pixels, and similar technologies to measure and improve our advertising.
This may include platforms such as Meta, Google, TikTok, Pinterest, or other advertising partners.
These tools help us understand whether our ads are effective and may help us show you more relevant content.
Depending on where you live, this type of activity may be considered “targeted advertising,” “sharing,” or a “sale” of personal information under certain privacy laws.
You may have the right to opt out of these activities. Please see Section 5 below for more details.
SECTION 3: WHO WE SHARE INFORMATION WITH
We only share information with service providers and partners needed to operate our business, fulfill orders, provide customer support, improve our website, and comply with the law.
These may include:
Shopify, our e-commerce platform
Payment processors such as Shopify Payments, Stripe, PayPal, or similar providers
Shipping carriers and fulfillment partners
Email and SMS service providers
Customer support tools
Analytics providers
Advertising platforms
Fraud prevention and security providers
Accounting, legal, tax, and compliance providers
Each of these companies has its own privacy and security practices.
We may also share information when legally required, including:
In response to a valid subpoena, court order, legal process, or government request
To protect our rights, property, safety, customers, or business
To investigate fraud, abuse, security issues, or policy violations
In connection with a merger, acquisition, restructuring, or sale of business assets
SECTION 4: COOKIES AND TRACKING
4.1 What cookies are
Cookies are small files stored on your device that help websites remember information about your visit.
We may use cookies and similar technologies for:
Essential cookies: required for the site to work, including cart, checkout, login, security, and payment functions
Analytics cookies: help us understand how visitors use the website
Marketing cookies: help us measure and improve advertising performance
Preference cookies: remember your preferences, such as region, currency, or language
Essential cookies cannot be turned off because the website may not work properly without them.
4.2 Your cookie choices
Depending on your location, you may see a cookie banner or privacy preference option where you can manage your cookie settings.
You can also block or delete cookies through your browser settings.
Please note that blocking cookies may affect parts of the website, including the cart, checkout, account login, and product preferences.
4.3 Global Privacy Control and opt-out signals
If you visit our website with the Global Privacy Control opt-out preference signal enabled, and if applicable based on your location and local privacy laws, we will treat this as a request to opt out of activities that may be considered “sale,” “sharing,” or targeted advertising for the device and browser you used.
4.4 Do Not Track signals
Some browsers send Do Not Track signals.
Because there is no consistent industry standard for responding to these signals, we may not respond to them in the same way across all systems.
Where legally required, we will honor recognized privacy signals such as Global Privacy Control.
SECTION 5: YOUR RIGHTS
Depending on where you live, you may have certain rights regarding your personal information.
5.1 Rights for everyone
Regardless of where you live, you can contact us to:
Ask what personal information we have about you
Ask us to correct inaccurate information
Ask us to delete your personal information, subject to legal exceptions
Unsubscribe from marketing emails
Ask questions about how your information is used
To exercise these rights, contact us at support@drybae.com.
We may need to verify your identity before completing certain requests.
5.2 If you live in California
California residents may have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act, including:
The right to know what personal information we collect
The right to know how we use and share personal information
The right to request deletion of personal information
The right to correct inaccurate personal information
The right to opt out of sale or sharing of personal information
The right to limit the use of sensitive personal information, where applicable
The right to non-discrimination for exercising privacy rights
To exercise these rights, email support@drybae.com with the subject line “California Privacy Request.”
5.3 If you live in the European Economic Area, United Kingdom, or Switzerland
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable privacy laws, including:
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object to certain processing
The right to withdraw consent
The right to lodge a complaint with your local data protection authority
The legal bases we may rely on include:
Contract: to fulfill your order
Legitimate interest: to operate, protect, and improve our business
Consent: for marketing emails and non-essential cookies where required
Legal obligation: when laws require us to keep or disclose certain records
To exercise these rights, contact us at support@drybae.com.
5.4 Other U.S. states
Several U.S. states have privacy laws that may give residents additional rights.
Depending on your state, these may include the right to access, delete, correct, or opt out of targeted advertising or certain data sharing.
To make a request, email support@drybae.com with your state and the nature of your request.
5.5 Other jurisdictions
If your local privacy law gives you rights not listed here, contact us at support@drybae.com. We will do our best to honor your request where required by applicable law.
SECTION 6: INTERNATIONAL DATA TRANSFERS
DryBae may work with service providers located in different countries, including the United States and other regions.
If you access our website or place an order from outside the country where our systems or providers are located, your information may be transferred to, stored in, or processed in countries with privacy laws that may differ from your own.
Where required, we rely on appropriate safeguards, such as:
Standard Contractual Clauses
Data processing agreements
Service providers with recognized privacy certifications
Other lawful transfer mechanisms required by applicable law
By using our website, you understand that your information may be processed internationally.
SECTION 7: DATA SECURITY
We use reasonable and industry-standard security measures to protect your personal information.
These may include:
HTTPS encryption
Secure payment processing
PCI-DSS compliant payment providers
Limited access to customer information
Security monitoring and fraud prevention tools
Internal access controls
However, no system is perfectly secure.
If we discover a data breach that affects your personal information, we will notify affected customers and authorities when required by law.
To protect your account, please use a strong password and do not share your login information with anyone.
SECTION 8: DATA RETENTION
We keep your personal information only as long as needed for the purposes described in this policy, unless a longer retention period is required or allowed by law.
In general:
Order records may be kept for tax, accounting, fraud prevention, and legal compliance purposes
Customer service messages may be kept so we can understand and resolve past issues
Marketing email data is kept until you unsubscribe or ask us to delete it
Analytics data may be kept in aggregated or anonymized form
Account information may be kept until you request deletion, subject to legal exceptions
If you ask us to delete your information, we will do so unless we are legally required or permitted to keep certain records.
SECTION 9: CHILDREN’S PRIVACY
Our website and products are intended for adults.
We do not knowingly collect personal information from children under 16, or under 13 where a lower age applies under U.S. law.
If you are a parent or guardian and believe a child has provided us with personal information, contact us at support@drybae.com and we will take appropriate steps to delete it.
SECTION 10: THIRD-PARTY LINKS
Our website may contain links to third-party websites, apps, platforms, payment providers, shipping carriers, social media pages, or other services.
We are not responsible for the privacy practices, content, policies, or security of third-party websites.
Please review their privacy policies before sharing personal information with them.
SECTION 11: CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
When we do, we may update the “Last updated” date at the top of this page.
For minor changes, we may simply update this page.
For major changes, such as new categories of data or new ways we use personal information, we may notify customers by email or through a notice on our website where required by law.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
SECTION 12: CONTACT US
For any privacy question, request, or concern, contact us at:
A real person reads every message and will respond as soon as possible.
When contacting us about privacy, please include:
Your name
Your email address
Your country or state of residence
A clear description of your request
If you have an unresolved privacy complaint, you may also have the right to contact your local data protection authority.
DryBae: leakproof comfort made for real life.